in Akron
Ashland, Medina, Portage, Richland, Summit, and Wayne Counties
| Victor J. Wlaszyn President & CEO | Responsible for overall administration of Better Business Bureau. |
| Christy L. Page Vice President of Finance | Responsible for all areas of finance, accounting, and payroll. |
| Kimberly A. Ickes Director of Operations | Responsible for overseeing the daily operations of the BBB. Also for company reliability reports, dispute conciliation and mediation, and review of membership applications. Liaison to National Association of the Remodeling Industry and Home Builders Association. Prepares reviews of charitable organizations. |
| Matthew D. Wolfe Assistant Director of Operations | Responsible for company reliability reports, dispute conciliation and mediation, review of membership applications, and Advertising review. |
| Leslie Le Trade Practice Manager | Responsible for company reliability reports, dispute conciliation and mediation, and review of membership applications. |
| Amanda Warner Trade Practice Manager | Responsible for company reliability reports, dispute conciliation and mediation, and review of membership applications. Editor of the BBB newsletter FACTS. |
| Krystal Cain Customer Representative | Assists consumers seeking company information. |
| Michael Oldham Accredited Business Development | Executive Field Representative |